Last updated August 12, 2026
Pet Pantry Pro is designed for organizations that support people and their pets. We believe privacy is part of treating every household with dignity. This notice explains what information we collect, why we use it, and the choices available to organizations and their authorized users.
Information the software may process
Organizations using Pet Pantry Pro may enter information about their food bank, clients, households, pets, visits, food distributions, notes, and staff-approved eligibility overrides. Cloud account information may include an email address, authentication records, and identifiers used to connect an authorized user to an organization.
How information is used
- To provide client, pet, visit, reporting, backup, recovery, and synchronization functions.
- To authenticate authorized users and connect approved computers to a pantry.
- To diagnose errors, protect data integrity, and provide support.
- To improve reliability and understand broad product usage without selling personal data.
Local and cloud storage
The Windows application keeps an SQLite database on the computer for offline reliability. If an organization enables cloud synchronization, supported data is also stored through our cloud service providers so approved computers can stay synchronized. Organizations should maintain appropriate physical access controls and backups for their own computers.
Service providers and payments
Pet Pantry Pro uses Supabase for cloud database and account services, Firebase Hosting for this website and web portal, and Stripe for subscription checkout, billing, invoices, and the customer portal. Stripe receives the information needed to process a payment and may create a customer or subscription identifier; Pet Pantry Pro does not store complete card numbers. These providers process information on our behalf under their own terms and privacy practices. Website fonts may be delivered by Google Fonts.
Technical information
Our services may receive basic technical information such as browser or application version, device and operating-system details, IP address, timestamps, error information, and security logs. We use this information to authenticate users, prevent abuse, diagnose failures, protect records, and keep the service reliable. We do not use pantry records for behavioral advertising.
Website analytics
We use Google Analytics to understand broad, aggregated website activity, such as page visits, referral sources, and interactions with public website content. Google may use cookies or similar technologies for this service. We do not send pantry records, client information, pet information, payment details, passwords, or other sensitive information to Google Analytics.
Information we do not sell
We do not sell client, pet, household, or organization data. We do not use pantry records for third-party advertising.
Optional public impact totals
Organizations begin with anonymous public impact sharing enabled so the collective work of pet food pantries can be visible. A pantry administrator may turn participation off at any time. These public statistics contain only combined totals, such as unique families served, animals supported, and food or litter distributed. They do not publish a pantry name, client information, contact details, notes, or individual visit records. Pet Pantry Pro may exclude malformed or unusually large entries from public totals to protect the accuracy of the display.
Read the full public impact methodology for definitions and limitations.
Retention and deletion
Records are retained as needed to provide the service, preserve organizational history, meet billing and security requirements, and resolve disputes. Some deletions are recoverable by design to protect against accidental data loss. An authorized organization representative may request account or cloud-data deletion by contacting support. We may retain limited records when required for security, legal compliance, tax or accounting records, or dispute resolution.
Security
We use practical safeguards including authenticated access, organization-scoped cloud rules, encrypted network connections, local database constraints, recoverable deletion, and backup tools. No system can guarantee absolute security. Please report a suspected security problem promptly and do not include client data in an ordinary email.
Children's information
Pet Pantry Pro is licensed to organizations and is not directed to children. Pantry organizations are responsible for deciding what household information is appropriate and lawful to collect. The current application does not require individual names of children.
Organization responsibilities
Each organization controls the records it enters and is responsible for its privacy notices, lawful basis, retention policies, user access, and staff practices. Pet Pantry Pro should collect only the information genuinely needed to operate a pet food pantry.
Choices and rights
Depending on where an organization operates, it or an authorized user may have rights to request access, correction, export, deletion, or information about processing. We will verify the requester’s authority and coordinate with the organization that controls the records. Contact support@petpantrypro.com to begin a request.
Changes to this notice
We may update this notice when the service, providers, or legal requirements change. We will post the new version and its effective date on this page.
Questions or requests
Email support@petpantrypro.com. Please identify the organization involved and avoid including sensitive client details until a secure method is arranged.