Real help from a real person
We're here when you need us.
Have a question or found something that looks wrong? Send us a note with the details so we can help.
Contact Pet Pantry Pro
Email is currently the fastest way to reach the team. Every support request is reviewed directly.
Product supportQuestions, unexpected behavior, backups, sync, installation, or updates.
Getting startedEligible new accounts can start a free 7-day trial to see if Pet Pantry Pro fits their pantry.
What to include
- The name of your food bank profile.
- What you clicked and what you expected to happen.
- The exact message shown on screen, if there was one.
- A screenshot with private client information covered or removed.
- Your Pet Pantry Pro version, found in the updater or installer details.
If the internet is unavailable
Continue working in the Windows app. Pet Pantry Pro is designed to save work locally. Cloud-supported changes that cannot upload immediately remain queued for retry. Do not uninstall the application or delete its data folders while troubleshooting.
Protect client privacy
Please do not email full client records, passwords, database files, or cloud keys unless we explicitly provide a secure transfer method. A description of the problem is usually enough to begin.