Real help from a real person
We're here when you need us.
Whether something looks wrong, you have a workflow question, or you want to join the private pilot, send us a note. Clear details help us respond faster.
Contact Pet Pantry Pro
Email is currently the fastest way to reach the team. During the pilot, every support request is reviewed directly.
Product supportQuestions, unexpected behavior, backups, sync, installation, or updates.
Pilot accessTell us about your pantry, organization, computers, and typical service days.
What to include
- The name of your food bank profile.
- What you clicked and what you expected to happen.
- The exact message shown on screen, if there was one.
- A screenshot with private client information covered or removed.
- Your Pet Pantry Pro version, found in the updater or installer details.
If the internet is unavailable
Continue working in the Windows app. Pet Pantry Pro is designed to save work locally. Cloud-supported changes that cannot upload immediately remain queued for retry. Do not uninstall the application or delete its data folders while troubleshooting.
Protect client privacy
Please do not email full client records, passwords, database files, or cloud keys unless we explicitly provide a secure transfer method. A description of the problem is usually enough to begin.